International Science Index


10008973

Assessing the Social Impacts of Regional Services: The Case of a Portuguese Municipality

Abstract:

In recent years, the social economy is increasingly seen as a viable means to address social problems. Social enterprises, as well as public projects and initiatives targeted to meet social purposes, offer organizational models that assume heterogeneity, flexibility and adaptability to the ‘real world and real problems’. Despite the growing popularity of social initiatives, decision makers still face a paucity in what concerns the available models and tools to adequately assess its sustainability, and its impacts, notably the nature of its contribution to economic growth. This study was carried out at the local level, by analyzing the social impact initiatives and projects promoted by the Municipality of Albergaria-a-Velha (Câmara Municipal de Albergaria-a-Velha -CMA), a municipality of 25,000 inhabitants in the central region of Portugal. This work focuses on the challenges related to the qualifications and employability of citizens, which stands out as one of the key concerns in the Portuguese economy, particularly expressive in the context of small-scale cities and inland territories. The study offers a characterization of the Municipality, its socio-economic structure and challenges, followed by an exploratory analysis of multiple sourced data, collected from the CMA's documental sources as well as from privileged informants. The purpose is to conduct detailed analysis of the CMA's social projects, aimed at characterizing its potential impact for the model of qualifications and employability of the citizens of the Municipality. The study encompasses a discussion of the socio-economic profile of the municipality, notably its asymmetries, the analysis of the social projects and initiatives, as well as of data derived from inquiry actors involved in the implementation of the social projects and its beneficiaries. Finally, the results obtained with the Better Life Index will be included. This study makes it possible to ascertain if what is implicit in the literature goes to the encounter of what one experiences in reality.

References:
[1] Sosa, M.A.S. (2016). Empresas Sociais em Portugal: que realidade?. (Tese de Mestrado). Universidade do Minho. Disponível em: repositorium.sdum.uminho.pt/handle/1822/40887.
[2] Marques, D.S.C. (2014). As empresas sociais no desenvolvimento do Terceiro Setor. (Tese de Mestrado). Coimbra: Universidade de Coimbra. Disponível em https://repositorium.sdum.uminho.pt/.../1/Diana%20Sofia%20Coimbra%20Marques.pdf.
[3] Namorado, R. (2014). A economia social - Uma constelação de esperanças. Coimbra: Centro de Estudos Sociais - Faculdade de Economia da Universidade de Coimbra.
[4] Sosa, M.A.S. (2016). Empresas Sociais em Portugal: que realidade?. (Tese de Mestrado). Universidade do Minho. Disponível em: repositorium.sdum.uminho.pt/handle/1822/40887.
[5] Leite, J. S. (2015). Municipalities and Social Economy. Lessons from Portugal, May 2015. Working paper CIRIEC N° 2015/14. Available from: http://impactosocial.pt/ March 2017.
[6] Bengo, I. (2010). Social Enterprises: toward the definition of a system for measuring Social Enterprises value. Italia. Available from: http://www.crrconference.org/Previous_conferences/downloads/crrc2010bengo.pdf March 2017.
[7] Marques, D.S.C. (2014). As empresas sociais no desenvolvimento do Terceiro Setor. (Tese de Mestrado). Coimbra: Universidade de Coimbra. Disponível em https://repositorium.sdum.uminho.pt/.../1/Diana%20Sofia%20Coimbra%20Marques.pdf.
[8] OCDE, E. (2015). Policy Brief on Social Impact Measurement for Social Enterprises. Luxamburgo: Publications Office of the European Union. Available from: http://www.oecd.org/industry/Policy-Brief-social-impact.pdf February 2017.
[9] Pereira, S.C. (6 de março de 2017). Economia social a solidariedade associativa. Público. Available from: https://www.publico.pt/2017/03/06/economia/noticia/economia-social-a-solidariedade-associativa-1763884.
[10] INE. (2010). Sobre a Pobreza, as Desigualdades e Privação Material em Portugal. Lisboa. ISBN: 978-989-25-0081-2.
[11] INE, Conta Satélite da Economia social 2016 - A Economia Social representou 2,8% do VAB nacional – 2013. Available from: https://www.ine.pt/xportal/xmain?xpid=INE&xpgid=ine_destaques&DESTAQUESdest_boui=278817467&DESTAQUESmodo=2&xlang=pt February 2017.
[12] Leite, J. S. (2015). Municipalities and Social Economy. Lessons from Portugal, May 2015. Working paper CIRIEC N° 2015/14. Available from: http://impactosocial.pt/ March 2017.
[13] OCDE, E. (2015). Policy Brief on Social Impact Measurement for Social Enterprises. Luxamburgo: Publications Office of the European Union. Available from: http://www.oecd.org/industry/Policy-Brief-social-impact.pdf February 2017.
[14] Leite, J. S. (2015). Municipalities and Social Economy. Lessons from Portugal, May 2015. Working paper CIRIEC N° 2015/14. Available from: http://impactosocial.pt/ March 2017.
[15] Sousa, F. (2011). Satisfação de Clientes – O Caso de Uma Empresa Industrial. Universidade de Coimbra, Coimbra.
[16] Mendes. R. Fernandes, J. Correia, M. (s.d). Guia Prático para a elaboração de inquéritos por questionário. Disponível em: https://fenix.tecnico.ulisboa.pt/downloadFile/3779580654133/Guia%20Pratico.pdf.
[17] Dutka, A. (1994). AMA Handbook for Customer Satisfaction. AMA, NTC Business Books, Chicago.
[18] Neto, P. V. (2013). A qualidade do serviço prestado e satisfação do cliente. Universidade de Aveiro. Aveiro.
[19] Ventinhas, A.C.O. (2016). Modelo Servqual. Universidade de Évora. Évora. Disponível em: https://dspace.uevora.pt/rdpc/.../6/G%20-%20Modelo%20SERVQUAL%20III.pdf. p. 31- 39.
[20] Parasuraman, A.; Zeithanl, V.A e Berry, L.L. (1988). Servqual: a multiple-item scale for measuring consumer perceptions of service quality. Journal of Retailing. Nº 64, p. 12 – 40.
[21] Leite, J. S. (2015). Municipalities and Social Economy. Lessons from Portugal, May 2015. Working paper CIRIEC N° 2015/14. Available from: http://impactosocial.pt/ March 2017.
[22] Marques, D.S.C. (2014). As empresas sociais no desenvolvimento do Terceiro Setor. (Tese de Mestrado). Coimbra: Universidade de Coimbra. Disponível em https://repositorium.sdum.uminho.pt/.../1/Diana%20Sofia%20Coimbra%20Marques.pdf.
[23] Leite, J. S. (2015). Municipalities and Social Economy. Lessons from Portugal, May 2015. Working paper CIRIEC N° 2015/14. Available from: http://impactosocial.pt/ March 2017.